Featured Products

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We want you to be fully satisfied with your purchase, however in the event you are unhappy with the product/s, or you have simply changed your mind, you may return new and unused products within thirty days of delivery for a full refund of the cost of the goods only. Please return products with appropriate packaging (the original, undamaged packaging is best) along with the delivery note - please let us know why you are returning the item. We would advise that you get proof of postage just in case your parcel goes astray. however if you have a problem with your order, or have simply just changed your mind, you can return the goods to: Crystal Dreams, 17 School Road, Copford, Colchester, CO6 1BU.

Please note that we are unable to accept any returns of opened essential oils, used water bottles or used earrings due to hygiene reasons.

Faulty, defective or wrongly delivered goods will be fully refunded, minus the original postage cost. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Once the product has been returned to us, we will issue a refund or replacement.